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How Winbajee Handles Your Privacy

Your personal information stays within your account — we collect only what we need to run your wallet, process payments through bKash, Nagad, and Rocket, and keep your account secure. Access to this platform depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment contextApplies to eligible regions onlyNo data sold to third parties
Winbajee How Winbajee Handles Your Privacy
DATA HANDLING STANDARDS

How We Keep Your Information Safe

Security and transparency are built into how we manage your account data, from the moment you register to the moment you request deletion. Here is what that looks like in practice.

Encryption in Transit All data moving between your device and our servers travels over SSL encryption. This applies to login, payment confirmation, and any account update you submit via mobile or browser.
Cookie Use We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile interface is used. You can adjust cookie preferences from the settings menu inside your account.
Data Retention We hold your account data for as long as your account is active, plus any period required under applicable law in your eligible region. Once that window closes, personal data is deleted or anonymised.
Data Request Process You can request a full export of your account data or ask us to correct inaccurate details at any time. Submit the request through live chat or email support and we will respond with confirmation and a timeline.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these directly. You can get in touch through the channels below — we aim to respond within a reasonable timeframe and will confirm receipt of any data request you submit.

Live Chat Open the chat widget inside your account dashboard. Privacy and data requests are handled by the same support team, no separate queue.
Email Support Send your data request or privacy question to our support address shown in your account settings. Include your registered mobile number for faster handling.
Account Settings Some data corrections — like updating your contact number — can be made directly inside your account settings without contacting support.

Privacy Questions, Answered

Real questions about how we handle your data — covering what we store, how long we keep it, and how to exercise your rights as an account holder.

We collect your name, mobile number, email address, and the payment details associated with your bKash, Nagad, or Rocket transactions. We do not collect more than what is needed to run your account.

We do not sell or rent your data. We share information only with payment processors handling your bKash, Nagad, or Rocket transactions, and only to the extent necessary to complete those transactions.

Transaction records are retained for the period required under applicable law in your eligible region. Personal details that are no longer legally required are deleted or anonymised after your account closes.

Yes. Submit a data export request through live chat or email support. Include your registered mobile number so we can verify your identity before releasing any account information.

Session cookies keep you logged in as you move between pages. Analytics cookies help us improve the mobile interface. You can manage your cookie preferences inside your account settings at any time.

Contact our support team immediately via live chat. We will review your account's login history and session records, and take steps to secure your account if unauthorised access is confirmed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.